Privacy

 
 

Privacy Policy Last updated: March 2026

Lonsdale St. Studio is committed to protecting your personal information. This policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

We may collect personal information when you contact us, make a booking, or submit an enquiry through our website. This may include your name, email address, phone number, and details about your project or booking.

We also collect non-personally identifiable information automatically when you visit our website, including browser type, operating system, pages viewed, time of access, and referring URLs.

How we collect information

We collect information through the following tools:

  • Enquiry forms powered by Formspree

  • Booking and scheduling via Calendly, which collects your name, email address, and phone number

  • Google Analytics 4 (GA4), which collects anonymised usage data including page views and session behaviour

  • Google Ads conversion tracking, which records when a visitor completes an action such as submitting an enquiry or making a booking

How we use your information

We use your personal information to respond to enquiries, confirm bookings, and communicate with you about your studio hire or production project. We do not sell your personal information. We do not use your information for unrelated marketing without your consent.

Third-party services

We use the following platforms to operate our business, each of which may process personal information on our behalf:

  • Calendly – booking management

  • Formspree – enquiry form handling

  • Google Analytics 4 and Google Ads – website analytics and advertising

  • ClickUp – internal project and booking management

These providers are required to handle your data in accordance with applicable privacy laws.

Cookies and tracking technologies

Our website uses cookies and tracking technologies, including Google Analytics and Google Ads tags. These collect anonymised data about how visitors interact with our site. By continuing to use our website, you acknowledge that these technologies are in use. For details on how Google handles this data, visit policies.google.com/privacy.

Data retention

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Booking and client records are generally retained for up to seven years for business and tax purposes. You may request deletion of your information at any time, subject to any legal retention obligations.

Accessing or correcting your information

You have the right to access and correct personal information we hold about you. To make a request, please contact us in writing using the details below. We will respond within a reasonable timeframe.

Security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. Our website uses HTTPS encryption.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

Contact us

If you have questions about this policy or wish to access, correct, or request deletion of your personal information, please contact us:

Lonsdale St. Studio Braddon, Canberra ACT 2612 www.lonsdaleststudio.com bookings@lonsdalestudio.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Updated March 2026